Ahmed Sami Abdelhamed

Cloud Solution Expert – Cloud Managed Applications

• Build and deploy new infrastructure based on different cloud platforms, including VMware, AWS, Flexible Engine, and Huawei Cloud.
• Support customers from the run side, including OS, patching, and handle software issues.
• Configure services and servers and integrate with other platforms.
• Handle change requests, such as SG, VPCs, VMs, and backup policies.
• Deploy and integrate monitoring systems, such as Grafana, Prometheus, and Node Exporter.

Cloud Operations Engineer – Technical team leader

• Lead the cloud operations technical team.
• Conduct handovers for new team members.
• Share knowledge and best practices with the team.
• Develop and implement team guidelines.
• Distribute tasks and manage workload among team members.
• Lead crisis management and address high-priority issues.

Cloud Operations Engineer

• Operate and manage IAAS services from the run side.
• Verify handovers and accept changes according to guides.
• Working with the vendor to solve critical and proactive issues.
• Working closely with the R&D department to solve the non-traditional cases.
• Handle IAAS migrations, ex. ECS, OBS and so on.
• Responsible for HW replacement and service recovery.
• Support Certificate renewals and server verification.
• Collaborating with other teams Network/PAAS to solve end customer issues.
• Support is available 24 hours a day, during the on-call shift.
• Handling different ticket severity (P1 – P2 – P3 – P4) Tickets.

L2 Customer Support Engineer – MEA

• Resolving technical issues and complex troubleshooting.
• Supporting HUAWEI Servers ex. Rack servers, blade servers.
• Supporting HUAWEI Storages ex. san nas and Fusion storage.
• Supporting HUAWEI Cloud and virtualization platform.
• Supporting HUAWEI Virtualization (Africa and Middle East).
• Handling VDI Solutions (Africa and Middle East).
• Handling different spheres (B1 – B2 – B3 – B4) Tickets.
• Remote delivery installation projects.
• Deploying POC projects ex. Fusion Compute | Fusion Cube | Fusion Access | HPC | Storage.
• Handling Service Requests based on different severities customers (Africa and Middle East).

• Managing Agile process
• Collaborating with customers to identify the system analyses requirements
• Meeting and Maintaining customer's needs.

Responsibilities:

• Providing three different courses along of three semesters:
  • Web fundamentals Course
  • SQL Course
  • Server Installation Course

During my university study I explored a summer internship in the outlined company to learn and experience:

• Software Installation
• Network Configuration
• Server Installation